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Terms and conditions

These are the general terms and conditions (algemene voorwaarden) of GrowthHub BV. They apply to everything we do for business clients. We kept them short and readable on purpose.

Last updated: 11 November 2026

1. Who we are

GrowthHub BV ("GrowthHub", "we", "us") is a private limited company under Dutch law, established at Disketteweg 14, 1033 NW Amsterdam, the Netherlands.

"Client" or "you" means the company or professional that asks us for a proposal or engages us.

2. When these terms apply

  • These terms apply to every proposal, agreement and service of GrowthHub.
  • We work for businesses only. We do not contract with consumers.
  • Your own purchasing or other terms do not apply, unless we accept them in writing.
  • If a signed proposal or agreement says something different from these terms, the signed document wins.
  • If one clause turns out to be invalid, the rest stays in force. We then replace that clause with a valid one that comes closest to what was meant.

3. What we do

We offer three things:

  • Intro call. A free consultation. It commits neither of us to anything.
  • Growth model and plan. We build your growth model on the AARRR framework, set the metrics and targets, and write the plan of experiments. One-time fee of €5,000, unless the proposal states otherwise.
  • Running experiments. We run experiments against the growth model with our AI agents and one human operator, and report in the client platform. Monthly fee from €10,000, as set out in the proposal.

The proposal describes the exact scope. Work outside that scope is extra work. We tell you before we start it and agree the price first.

4. Best efforts, no guaranteed results

We do the work with the care and skill you may expect from a professional growth operator. This is an obligation of best efforts (inspanningsverplichting). Marketing and sales results depend on your market, your product, your budget and third parties. We do not guarantee leads, revenue, rankings or any other result, unless we promise a specific result in writing.

5. Proposals and start

  • A proposal is valid for 30 days, unless it says otherwise.
  • An agreement exists when you accept the proposal in writing, by email or signature, or when we start the work at your request.
  • Timelines are targets, not hard deadlines, unless we agree in writing that a date is binding.

6. AI agents and human review

  • Much of our work is produced with AI agents. A human reviews output before it goes to your buyers or the public under your name.
  • AI output can contain mistakes. We work to catch them, but we cannot promise that every output is free of errors.
  • You approve campaigns, messaging and claims about your product before they go live, in the way we agree at the start. You stay responsible for the accuracy of what is said about your own products and services.

7. What we need from you

  • Timely access to the accounts, data and people we need: analytics, ad accounts, CRM, website and one contact person who can decide.
  • Correct and complete information. We may rely on what you give us.
  • Feedback and approvals within the time we agree. If we have to wait, timelines move with it.
  • The rights to everything you hand us: texts, images, trademarks, customer data.

8. Fees and payment

  • All prices are in euros and exclude VAT.
  • We invoice the growth model and plan in advance. We invoice monthly fees monthly in advance.
  • Payment is due within 14 days of the invoice date.
  • If you pay late, you owe the statutory commercial interest and reasonable collection costs. After a written reminder we may pause the work until you have paid.
  • Advertising spend, trade fair costs, travel, and tools or data bought for you are not included in our fees. You pay them directly or we pass them on at cost, after your approval.
  • We may adjust our fees once a year. We tell you at least 30 days ahead. If you do not agree, you may end the engagement on the date the new fee starts.

9. Term and ending

  • The proposal states the term and the notice period.
  • If the proposal is silent, a monthly engagement runs from month to month. Either of us may end it in writing with 30 days' notice.
  • Either of us may end the agreement at once if the other is declared bankrupt, is granted a suspension of payments, or does not fix a serious breach within 14 days of a written notice.
  • When the agreement ends, you pay for the work done up to the end date. We hand over your data and the deliverables you have paid for.

10. Third-party platforms

We work with platforms such as Google, Meta, LinkedIn, HubSpot and others. Their own terms and policies apply to your accounts there. We are not liable for changes, outages, rejected ads, suspended accounts or lost data caused by those platforms.

11. Intellectual property

  • Everything you give us stays yours.
  • Once you have paid in full, you own the deliverables we made specifically for you: your growth model, your plan, your campaign content and reports.
  • Our platform, AI agents, playbooks, prompts, templates, methods and know-how stay ours. You get a right to use them for as long as we work together, to the extent needed to benefit from our services.
  • We may reuse general knowledge and experience gained in our work, as long as we never disclose your confidential information.

12. Confidentiality and references

  • We both keep each other's confidential information secret, during the agreement and for three years after. This does not apply to information that is public or that the law requires us to disclose.
  • We name you as a client, or use your results as a case, only with your permission.

13. Personal data

Each of us follows the General Data Protection Regulation (GDPR). When we process personal data on your behalf, for example your leads or customer lists, we do so on your instructions and we sign a data processing agreement with you. How we handle personal data for our own purposes is described in our privacy statement.

14. Liability

  • Our total liability per event is limited to the fees you paid us for the engagement in the three months before the event. A series of connected events counts as one event.
  • We are not liable for indirect damage, such as lost profit, lost revenue, lost savings, lost data or reputational damage.
  • These limits do not apply to damage caused by our intent or deliberate recklessness.
  • You must report a claim in writing within two months of discovering the damage. Every claim lapses 12 months after the event that caused it.
  • You indemnify us against claims from third parties that arise from material or instructions you gave us.

15. Force majeure

Neither of us is liable for a failure caused by circumstances beyond reasonable control. Examples are outages at hosting, AI or platform providers, internet failures, illness of the operator, government measures and strikes. If force majeure lasts longer than 60 days, either of us may end the agreement in writing, without compensation.

16. Changes to these terms

We may update these terms. The version on this page on the day you accept a proposal applies to that engagement. For running engagements we announce changes at least 30 days ahead.

17. Law and disputes

Dutch law applies. We first try to solve a dispute together. If that fails, the competent court in Amsterdam, the Netherlands, has exclusive jurisdiction.

18. Contact

GrowthHub BV, Disketteweg 14, 1033 NW Amsterdam, the Netherlands. Questions about these terms: privacy@growthhub.io.